Sailor Moon In the Name of the Moon Ugly Christmas Sweater
🚛 SHIPPING & DELIVERY
SHIPPING TO THE UNITED STATES
|
Country & Regions |
Shipping Method |
Order Price |
Shipping Costs |
Shipping Time |
|
United States |
Standard Shipping |
US$0-US$49.99 |
US$7.99 |
7-14 Business Days |
|
United States |
Standard Shipping |
US$49.99 and up |
Free Shipping |
7-14 Business Days |
|
United States |
Express Shipping |
US$0 and up |
US$17.99 |
6-8 Business Days |
SHIPPING TO OTHER COUNTRIES & REGIONS
|
Country & Regions |
Shipping Method |
Order Price |
Shipping Costs |
Shipping Time |
|
Worldwide |
Standard Shipping |
US$0-US$49.99 |
US$7.99 |
10-15 Business Days |
|
Worldwide |
Standard Shipping |
US$49.99 and up |
Free Shipping |
10-15 Business Days |
|
Worldwide |
Express Shipping |
US$0 and up |
US$19.99 |
7-10 Business Days |
Receiving Time = Order Processing Time + Shipping Time
| Country | Shipping Method | Cost | Time |
| *Processing Time: The order processing time depe nds on the time frame of the quality check, the packaging and also on the stock status of the in dividual product It usually takes 1-4 business days to process your order (while some items may need 3-7 business days or longer). You will receive an email notification once your order has been shipped. | |||
| Worldwide | Standard Shipping | Free shipping over $49.99 | 10-12 Business Days |
| Fast Express Shipping | $17.99- $19.99 | 7-10 Business Days | |
We accept requests for exchange or refund of unused items in their original condition and packaging within 30 days of delivery!
SHIPPING UNAVAILABLE COUNTRIES & REGIONS
* Due to high transportation cost and long transportation time, we do not provide express shipping service for Japan Malaysia Thailand Australia New Zealand Singapore South Korea Taiwan Macau Hong Kong and other countries for the time being.
*Due to the high shipping cost and long shipping time, we do not provide retail and wholesale service for the following countries and regions at the moment. Sorry for the inconvenience caused.
Countries and regions (Sort alphabetically):
Africa, Antarctica, Bouvet Island, China (mainland China, Hong Kong, Macau and Taiwan), Ecuador, Falkland Islands, French Southern Territory, Nicaragua, Peru, Saudi Arabia, South Georgia and South Sandwich Islands.
FAQS:
1. About Delivery Time:
The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time.
Processing time: 1-3 business days (Due to some force majeure, such as out of stock items or package disinfection, it may take more time for delivery these days)
Shipping time: You can check the estimated shipping time in the chart above.
We use outside delivery companies (UPS, FedEx, DHL and USPS). The speed of shipping depends on how much time they need to deal with the packages, we cannot guarantee the exact delivery time as well.
*Shipping Time does not include a 1-3 business day processing period required to process your order from the date your order is placed.
2. About Tracking Number:
Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on Teesace.com.
3. About Taxes:
For most countries, our customers do not need to pay import fees, customs duties or VAT (valuable additional taxes). However, for a limited number of countries (especially some European countries such as Germany, Italy or the UK), customs duties or VAT may be payable according to your country's taxation rules.
We are excited to offer international shipping for most destinations of the world.
4. About Shipping Addresses:
Please make sure and double check that you input your correct address and contact information before placing the order. Leave fields blank if they don't apply to your shipping or billing address. And input your information in the appropriate fields.
*Do not use the nickname or the package may be returned to send for not matching the recipient.
5. About Changing Shipping Addresses:
Please contact us in time to check the status of your order if you need to change the order information. Because shipping addresses cannot be changed once the package is sent. You need to contact local delivery carrier to change to your new address once the package has been sent out.
6. About Shipping Fees on Wholesale:
Due to the relatively high logistics costs required for wholesale, this part of the cost needs to be borne by the buyer. However, if we cooperate for a long time, we will make some reductions or exemptions for this part of the fee according to the actual situation.
7. About The Package Delivery:
Please note that once the package leaves the Customs of the origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.
Notes:
1) Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at info@teesace.com.
2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
3) If the package does not arrive within 30 days after you placed your order, please contact our Customer Service and we will reply as soon as possible.
*If you have any question that not mentioned above, please contact our Customer Service at info@teesace.com.
📦 Return Policy
Thank you for shopping at Teesace . We do our best to provide the best-quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. We accept requests for exchange or refund of unused items in their original condition and packaging within 30 days of delivery, as detailed below for specific refund requests. Please contact us within the return time limit above and we will try our best to meet your request.
Return Processes
1. When returning any part of your order, please email to our Customer Service at info@teesace.com first, indicating the item(s) you would like to return and the reason.
2. Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.
5.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.
Return Conditions
1. The package that has been dispatched or in transit cannot be refunded.
2. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Teesace.
5. Items with non-returnable marks cannot be returned.
6. We do not accept returned items that have been sent back without proper returns requests.
7. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
8. Please note that unsuitable products due to incorrect size selection or not contacting us to modify the information before the package sent cannot be considered as a product quality problem and are the responsibility of the customer. We can provide free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with new size out. If you are not sure about the size choice, you can send an email or private message to contact us for help.
9. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before delivery.
10. Please note that once the package leaves the Customs of the origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.
11. If the product itself has quality problems, please contact our customer service in time. We will send you a new product free of charge after verifying your order information and product breakage.
Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.
Return Address
Please contact our Customer Service at info@teesace.com. You will receive a response providing the returning address in 1-2 business days.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
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